Online Customer Support Ticket Manager
Budget: $30 – $250 USD
I'm seeking a skilled individual to handle my customer support tickets, particularly those related to technical support.
Key Responsibilities:
- Respond to customer support tickets: You'll be engaging with customers who have technical issues or queries.
- Post-resolution Communication: Keep the customers informed about the resolution of their problem.
The ideal candidate should have:
- Experience in technical customer support: Previous experience in handling similar customer support tickets would be ideal.
- Excellent written communication skills: You'll need to communicate clearly and effectively with customers.
- Adept with CRM systems: Proficiency in using customer relationship management tools is necessary, as we operate through a ticketing system.
This is a part-time role with variable hours.
Key Responsibilities:
- Respond to customer support tickets: You'll be engaging with customers who have technical issues or queries.
- Post-resolution Communication: Keep the customers informed about the resolution of their problem.
The ideal candidate should have:
- Experience in technical customer support: Previous experience in handling similar customer support tickets would be ideal.
- Excellent written communication skills: You'll need to communicate clearly and effectively with customers.
- Adept with CRM systems: Proficiency in using customer relationship management tools is necessary, as we operate through a ticketing system.
This is a part-time role with variable hours.