Online Bookings and Guest Relations Manager
Budget: $2 – $3 USD
Key Responsibilities:
Manage and synchronize reservations across Booking.com, Airbnb, and Expedia.
Monitor calendars daily and prevent double bookings.
Email guests before check-in with confirmations, instructions, and responses to inquiries.
Contact guests prior to arrival to arrange logistics or special requests.
Coordinate with housekeepers to ensure rooms are ready and maintained.
Handle guest messaging during their stay and post-checkout follow-up.
Provide daily/weekly guest overview reports (arrivals, departures, in-house).
______
Core Skills:
OTA Management: Strong experience handling reservations on Booking.com, Airbnb, Expedia.
Guest Communication: Professional written English; ability to write clear, polite, and prompt emails/messages.
Calendar Management: Skilled at managing multiple calendars and avoiding double-bookings.
Housekeeping Coordination: Ability to liaise with cleaning staff, schedule turnarounds, and ensure property readiness.
Customer Service: Problem-solving attitude; ability to handle guest inquiries and minor issues smoothly.
Manage and synchronize reservations across Booking.com, Airbnb, and Expedia.
Monitor calendars daily and prevent double bookings.
Email guests before check-in with confirmations, instructions, and responses to inquiries.
Contact guests prior to arrival to arrange logistics or special requests.
Coordinate with housekeepers to ensure rooms are ready and maintained.
Handle guest messaging during their stay and post-checkout follow-up.
Provide daily/weekly guest overview reports (arrivals, departures, in-house).
______
Core Skills:
OTA Management: Strong experience handling reservations on Booking.com, Airbnb, Expedia.
Guest Communication: Professional written English; ability to write clear, polite, and prompt emails/messages.
Calendar Management: Skilled at managing multiple calendars and avoiding double-bookings.
Housekeeping Coordination: Ability to liaise with cleaning staff, schedule turnarounds, and ensure property readiness.
Customer Service: Problem-solving attitude; ability to handle guest inquiries and minor issues smoothly.