Ongoing Shopify Store Management Support

My Shopify store needs steady, reliable management so I can focus on growth instead of daily fires. The core responsibilities are clear:

• Handling customer service – respond to tickets, chats, and email promptly from within the Shopify admin or my help-desk app and keep satisfaction high.
• Jumping on technical problems the moment they appear, with special attention to Payment gateway issues tied to Shopify Payments and Visa transactions.

Day to day that means monitoring dashboard alerts, testing the checkout flow after any theme or app update, coordinating with Shopify support when an error code shows, and giving me a concise weekend summary of what was fixed, what still needs attention, and what you recommend next.

Experience with the Shopify admin, Liquid tweaks, basic HTML/CSS, and payment-gateway logs is essential; familiarity with popular support tools like Gorgias or Zendesk is a plus.

Deliverables are simple: a smoothly running storefront, happy customers, and zero unresolved payment hiccups. If a problem escalates-for example, orders failing at checkout—you troubleshoot, document, and resolve or escalate within 24 hours, then circle back to confirm the fix.

I will grant collaborator access so you can start with a brief audit, identify quick wins, and set up the routine you’ll follow. Consistent communication and proactive problem-solving matter more to me than strict office hours; just keep the store healthy and customers answered.