Ongoing Live Chat Support
Budget: €6 – €12 EUR
I’m looking for a reliable freelancer who can take full ownership of the live-chat window on my site. The core of the job is to greet visitors in real time, resolve routine questions, and escalate anything complex to me with clear, concise notes. Strong written English, a friendly tone, and enough technical curiosity to learn our product quickly are essential.
This isn’t a rush project; there’s no hard deadline, so we can agree on a schedule that suits us both and adjust as the volume grows. While only live chat support is required right now, experience in email or phone support would be a plus for future expansion.
Deliverables (ongoing):
• Prompt, accurate replies during agreed-upon shifts
• Daily chat transcripts with short summaries of any open issues
• Weekly feedback on recurring questions or process improvements
If you’re patient, detail-oriented, and comfortable multitasking in a chat dashboard, I’d love to hear how you can keep my customers happy.
This isn’t a rush project; there’s no hard deadline, so we can agree on a schedule that suits us both and adjust as the volume grows. While only live chat support is required right now, experience in email or phone support would be a plus for future expansion.
Deliverables (ongoing):
• Prompt, accurate replies during agreed-upon shifts
• Daily chat transcripts with short summaries of any open issues
• Weekly feedback on recurring questions or process improvements
If you’re patient, detail-oriented, and comfortable multitasking in a chat dashboard, I’d love to hear how you can keep my customers happy.
Related categories:
PHP
WordPress
Technical Support
Phone Support
MySQL
HTML
Customer Service
Customer Experience