Nighttime WhatsApp Chat Support

I manage an online store that sells clothing and accessories and most of my customers love to shop after hours. I need someone who can take over our WhatsApp Business inbox every evening, answering product questions, guiding size choices, and closing sales while I’m offline.

You’ll be live only at night (approximately 19.00–07.00 WIB; I’m flexible on the exact window as long as the full night shift is covered) and will use the store’s existing quick-reply templates, catalogue links, and order-tracking sheets. Clear, friendly Indonesian is essential, along with the ability to stay calm when the chat queue gets busy. Experience with apparel—understanding sizing charts, fabric descriptions, and simple styling tips—will help you convert browsers into buyers.

Deliverables I’ll check against:
• Average response time under two minutes throughout the shift
• Consistent tone that matches our brand voice and no grammar errors
• A short end-of-shift summary (number of chats handled, sales closed, unresolved issues flagged)

If you can keep our customers happy while the rest of the team sleeps, let’s talk.