Need Customer Service support (US Time Zone)
Budget: $30 – $250 USD
Project Title: Customer Service Support for Sales & Inquiries for an e-commerce website. (US Time Zone only )
Tasks:
- Handling customer service inquiries primarily through emails
- Responding to sales inquiries promptly and professionally
- handle live chat support tickets
- manage abondended cart emails
Response Time:
- Desired response time for customer service inquiries is 6 hours for all tickets and instant for live chats.
Ideal Skills and Experience:
- Excellent written communication skills
- Strong customer service experience
- Familiarity with sales processes and techniques
- Ability to provide prompt and accurate responses to customer inquiries
- Proficiency in email management and customer relationship management (CRM) tools
- Knowledge of the company's products/services to effectively address sales inquiries
Tasks:
- Handling customer service inquiries primarily through emails
- Responding to sales inquiries promptly and professionally
- handle live chat support tickets
- manage abondended cart emails
Response Time:
- Desired response time for customer service inquiries is 6 hours for all tickets and instant for live chats.
Ideal Skills and Experience:
- Excellent written communication skills
- Strong customer service experience
- Familiarity with sales processes and techniques
- Ability to provide prompt and accurate responses to customer inquiries
- Proficiency in email management and customer relationship management (CRM) tools
- Knowledge of the company's products/services to effectively address sales inquiries