Native Japanese Customer Support Caller

Our Japanese-speaking users deserve the same warm, efficient experience that our English line already delivers. I need someone who can take inbound and follow-up calls entirely in native-level Japanese, guiding customers through technical questions, billing concerns, and the occasional “how-do-I” general inquiry. The role centres on customer support, not sales or research, yet a friendly, service-minded tone is essential.

Most queries sit at an intermediate level: resetting devices, verifying account details, clarifying subscription charges, or walking through common troubleshooting steps. When an issue falls outside that scope, you simply document the call in our CRM and escalate it to tier-two—no deep engineering dives required.

To help both of us stay organised, I’ll provide:

• A brief product guide in English and Japanese
• Login credentials to our cloud phone system and Zendesk workspace
• A template for call notes so every interaction is logged consistently

You’ll return:

• Completed call notes for each ticket before you close your shift
• A concise end-of-day summary flagging any escalations or trends you notice

Fluent Japanese and clear, polite phone etiquette are non-negotiable; conversational English for internal chat is enough. If you have prior experience with Zendesk, Freshdesk, or a similar platform, mention it so we can fast-track onboarding.

I’m aiming to award the project quickly and start with a small batch of hours this week, then scale up once we see a smooth fit.