Native English Customer Support
Budget: $30 – $250 USD
I run an e-commerce business and need a dependable native English speaker to take incoming customer-support calls. The conversations are mostly general inquiries—order status, product details, shipping questions—and rarely drift into technical or billing issues.
Your typical shift will involve:
• Answering calls promptly in a friendly, brand-appropriate tone
• Escalating anything outside general inquiries to the relevant team via predefined tags
I provide call-routing software, scripts for common questions, and full product documentation, so you can focus on delivering a smooth experience rather than hunting for information. Strong phone etiquette, quick typing for call notes, and solid time management are essential.
To confirm fit, please tell me about your previous phone-support experience and the tools you’re comfortable with. Once hired, I’ll set up a brief onboarding call and share credentials so you can start handling live calls right away.
Your typical shift will involve:
• Answering calls promptly in a friendly, brand-appropriate tone
• Escalating anything outside general inquiries to the relevant team via predefined tags
I provide call-routing software, scripts for common questions, and full product documentation, so you can focus on delivering a smooth experience rather than hunting for information. Strong phone etiquette, quick typing for call notes, and solid time management are essential.
To confirm fit, please tell me about your previous phone-support experience and the tools you’re comfortable with. Once hired, I’ll set up a brief onboarding call and share credentials so you can start handling live calls right away.