Native English Customer Support Specialist
Budget: $250 – $750 USD
I’m looking for a long-term team member who can take full ownership of our day-to-day customer support in the travel sector. You’ll be the first voice and inbox our travelers encounter, so native-level English and a friendly, calm demeanor are essential.
Your core responsibilities will be:
• Answering incoming calls and giving clear, confident guidance.
• Managing a shared email inbox, crafting concise, empathetic replies.
• Resolving or escalating support tickets through our help-desk platform.
Because our customers book and travel around the clock, you’ll be scheduled on rotating shifts; flexibility is key. We’ll provide onboarding on our processes, brand tone and internal tools, but you should already feel comfortable juggling calls, emails and ticket queues without losing focus on response times or customer satisfaction.
If you thrive in a fast-moving environment, love helping people solve travel-related issues and can commit to an ongoing role with growth potential, I’d like to hear how you can make our travelers’ journeys smoother from the very first contact.
Your core responsibilities will be:
• Answering incoming calls and giving clear, confident guidance.
• Managing a shared email inbox, crafting concise, empathetic replies.
• Resolving or escalating support tickets through our help-desk platform.
Because our customers book and travel around the clock, you’ll be scheduled on rotating shifts; flexibility is key. We’ll provide onboarding on our processes, brand tone and internal tools, but you should already feel comfortable juggling calls, emails and ticket queues without losing focus on response times or customer satisfaction.
If you thrive in a fast-moving environment, love helping people solve travel-related issues and can commit to an ongoing role with growth potential, I’d like to hear how you can make our travelers’ journeys smoother from the very first contact.