Multilingual Phone Support Specialist
Budget: ₹100 – ₹400 INR
I need a customer-care professional who can take charge of our inbound and outbound phone support, work comfortably inside Salesforce, and keep every caller feeling heard and valued. Calls are the primary channel for us; chat and email are handled by another team, so your focus will be picking up the phone quickly, troubleshooting on the spot, and logging each interaction with clean, accurate notes in Salesforce.
Because a large section of our user base speaks English, Hindi, or Urdu, you must be fluent in all three and able to switch between them effortlessly during a single shift. Clear pronunciation, a calm tone under pressure, and the ability to translate technical explanations into everyday language are essential.
Day to day, you’ll:
• Handle customer queries and follow-up calls end-to-end inside Salesforce, escalating only when truly necessary.
• Maintain detailed, well-structured case histories so teammates have full context at a glance.
• Spot recurring issues, flag patterns, and suggest process improvements that reduce call volume and boost satisfaction.
I’ll measure success on average handle time, first-call resolution, and the quality of notes left in Salesforce. If you’re a patient listener who prides yourself on turning frustrated callers into loyal advocates, let’s get started.
Because a large section of our user base speaks English, Hindi, or Urdu, you must be fluent in all three and able to switch between them effortlessly during a single shift. Clear pronunciation, a calm tone under pressure, and the ability to translate technical explanations into everyday language are essential.
Day to day, you’ll:
• Handle customer queries and follow-up calls end-to-end inside Salesforce, escalating only when truly necessary.
• Maintain detailed, well-structured case histories so teammates have full context at a glance.
• Spot recurring issues, flag patterns, and suggest process improvements that reduce call volume and boost satisfaction.
I’ll measure success on average handle time, first-call resolution, and the quality of notes left in Salesforce. If you’re a patient listener who prides yourself on turning frustrated callers into loyal advocates, let’s get started.