Multichannel Support for Online Academy

My co-founder and I have just launched an online education company and I now need a dedicated customer-care partner to handle all day-to-day contact with prospective students. The core of the role is customer support focused on general inquiries: you will greet curious visitors, answer their questions, guide them through our enrolment steps and nudge them gently toward completing registration. Every conversation that turns into a paid sign-up earns you an agreed percentage, so your success directly raises your compensation.

You will be the first human touchpoint across the three channels we rely on:
• Phone
• Email
• Live chat

I will supply a knowledge base, response templates and access to our CRM; you bring clear spoken English, fast written replies, reliable connectivity and a warm, persuasive manner. Please be ready to log each interaction, report daily activity and suggest improvements as you spot recurring questions.

If you have previous experience in educational services, call centres or SaaS onboarding, that will help you ramp up quicker, but what matters most is your ability to turn interested browsers into enrolled students. Let’s grow this academy together.