Multi-Channel Customer Support Agent -- 2
Budget: $15 – $25 USD
I’m looking for a friendly, genuinely empathetic customer-support professional who can represent our brand across every touchpoint our customers use. You’ll be the first human our visitors meet on:
• Live chat embedded on our website
• Facebook and Instagram—both public comments and private messages
• Our shared email inbox
Day to day, you’ll juggle several conversations at once, quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening.
I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early.
If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can make our customers feel truly supported.
• Live chat embedded on our website
• Facebook and Instagram—both public comments and private messages
• Our shared email inbox
Day to day, you’ll juggle several conversations at once, quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening.
I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early.
If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can make our customers feel truly supported.