Multi-Channel Customer Service Admin
Budget: $15 – $25 USD
I’m looking for a responsive social-media-savvy customer service admin to take over daily messaging on TikTok, WhatsApp, and Instagram.
Your main focus will be:
• Reply swiftly and politely to DMs, comments, and product inquiries.
• Provide clear information on products, prices, and general services.
• Follow up with prospects who need more details so no lead slips through.
• Keep every interaction professional and aligned with our brand voice.
Because we don’t yet have a fixed script, you’ll also create a concise reply template we can reuse and refine over time. There are no active promos right now, so you’ll share only standard information unless I add updates.
I’ll supply product details and brand guidelines; you bring excellent written Bahasa Indonesia, strong interpersonal skills, and enough availability for part-time coverage that flexes with demand. If you enjoy keeping inboxes tidy, categorising priority messages, and engaging audiences on fast-moving platforms, let’s work together.
Your main focus will be:
• Reply swiftly and politely to DMs, comments, and product inquiries.
• Provide clear information on products, prices, and general services.
• Follow up with prospects who need more details so no lead slips through.
• Keep every interaction professional and aligned with our brand voice.
Because we don’t yet have a fixed script, you’ll also create a concise reply template we can reuse and refine over time. There are no active promos right now, so you’ll share only standard information unless I add updates.
I’ll supply product details and brand guidelines; you bring excellent written Bahasa Indonesia, strong interpersonal skills, and enough availability for part-time coverage that flexes with demand. If you enjoy keeping inboxes tidy, categorising priority messages, and engaging audiences on fast-moving platforms, let’s work together.