Mobile App & Instagram Chat Support
Budget: $15 – $25 USD
I need real-time live chat coverage inside my mobile app and on Instagram DMs so users always have a quick, friendly way to reach us. Chat volume is moderate (about 30-50 conversations a day) and centres on order status, simple troubleshooting and account updates. I’ll connect you to our current tool stack—Zendesk for in-app messages and Instagram Business Inbox—along with a detailed knowledge base and clear escalation paths.
The goal is to keep in-app response times under two minutes and Instagram replies under five, while consistently logging every exchange with accurate tags so weekly performance reports are clean and ready to export.
Deliverables
• Daily coverage, Monday–Friday, 09:00–17:00 GMT
• 95 %+ customer satisfaction maintained each week
• Correct tagging and concise summary notes in Zendesk for every chat
• Escalation of edge-case issues within 15 minutes
A one-month trial will measure these metrics; long-term work follows if they’re met. Strong written English and prior experience with Zendesk, Intercom, Freshchat or a comparable platform are highly valued.
The goal is to keep in-app response times under two minutes and Instagram replies under five, while consistently logging every exchange with accurate tags so weekly performance reports are clean and ready to export.
Deliverables
• Daily coverage, Monday–Friday, 09:00–17:00 GMT
• 95 %+ customer satisfaction maintained each week
• Correct tagging and concise summary notes in Zendesk for every chat
• Escalation of edge-case issues within 15 minutes
A one-month trial will measure these metrics; long-term work follows if they’re met. Strong written English and prior experience with Zendesk, Intercom, Freshchat or a comparable platform are highly valued.