24/7 Meta Community Moderation
Budget: $10 – $11 AUD
I need two reliable community managers who can split the day and night shifts so our Facebook and Instagram channels are monitored every hour of the week. The mandate is brand-protection first: our pages must stay welcoming, on-message and free of anything that could damage reputation.
You will work entirely inside Meta Business Suite. No canned scripts are required, simply respond in a helpful, brand-appropriate tone within a strict one-hour window whenever a comment or direct message lands.
Key deliverables
• Real-time moderation: reply to every comment or DM within 60 minutes, 24/7.
• Reputation control: delete any negative or hostile remark, block the user and record the action for my daily review.
• Positive amplification: reshare stories and tags that cast us in a good light.
Success is measured by 100 % compliance with the one-hour response rule, clean audit logs of removals/blocks and concise end-of-shift reports. If you can keep an open tab on Meta Business Suite while handling other freelance work, this role should fit seamlessly into your schedule.
You will work entirely inside Meta Business Suite. No canned scripts are required, simply respond in a helpful, brand-appropriate tone within a strict one-hour window whenever a comment or direct message lands.
Key deliverables
• Real-time moderation: reply to every comment or DM within 60 minutes, 24/7.
• Reputation control: delete any negative or hostile remark, block the user and record the action for my daily review.
• Positive amplification: reshare stories and tags that cast us in a good light.
Success is measured by 100 % compliance with the one-hour response rule, clean audit logs of removals/blocks and concise end-of-shift reports. If you can keep an open tab on Meta Business Suite while handling other freelance work, this role should fit seamlessly into your schedule.