Message-Based Info Support Agent

I need a customer-service professional who can handle all inquiries that in through our message channel. Your sole focus will be to provide clear, accurate information—no upselling or issue-triage calls, just straightforward answers.

Most questions revolve around shipping and delivery timelines, tracking numbers, and the occasional “where is my order?” follow-up. You should be able to jump into whatever inbox tool we already use—whether that’s Intercom, Zendesk, or simple in-app chat—and keep response times low without sacrificing friendliness or accuracy.

Consistency is crucial: I’ll rely on you to maintain brand tone, document frequent questions so we can build a lightweight FAQ, and flag anything unusual that needs escalation. If you’re confident writing concise, helpful messages in real time and you enjoy guiding customers through delivery details, let’s talk.