Malayalam Customer Support Telecaller Needed
Budget: ₹12,500 – ₹37,500 INR
I need a friendly, patient telecaller who can handle general customer inquiries in Malayalam over the phone. Your primary focus will be to pick up inbound calls (and occasionally return missed ones), listen carefully to each question, provide clear information, and record a brief summary of every interaction in our basic CRM tool. Fluency in Malayalam is essential; if you’re also comfortable switching to English when required, that’s a plus, but Malayalam must remain your main working language with callers.
You’ll get a concise knowledge-base and call-flow script before your first shift, and I’m happy to walk through a few mock calls so you feel confident before going live. All calls are customer-support only—no sales pitches, no technical troubleshooting, no billing matters—so the conversations stay straightforward.
Deliverables I expect at the end of each day:
• Clean call log in the CRM (name, number, summary, follow-up status)
• Any flagged issues or unanswered questions sent to me as a short note
If you have prior customer-support experience and a quiet workspace, let me know in your proposal along with your available hours.
You’ll get a concise knowledge-base and call-flow script before your first shift, and I’m happy to walk through a few mock calls so you feel confident before going live. All calls are customer-support only—no sales pitches, no technical troubleshooting, no billing matters—so the conversations stay straightforward.
Deliverables I expect at the end of each day:
• Clean call log in the CRM (name, number, summary, follow-up status)
• Any flagged issues or unanswered questions sent to me as a short note
If you have prior customer-support experience and a quiet workspace, let me know in your proposal along with your available hours.