Malay Phone Support Agents Needed

I run a home-based project that helps local businesses handle their incoming calls, and I’m expanding the team with a few more Malay-speaking phone support agents. You’ll work entirely from home, using your own smartphone or a soft-phone on your laptop, and earn for every productive hour you’re on the line.

What you’ll do
You’ll answer customer calls in fluent Malay, follow a short script, capture basic order or inquiry details, and escalate anything you can’t solve to my internal WhatsApp group. Calls are mostly straightforward—order status checks, simple product questions, or appointment bookings—so if you’re friendly, patient, and can stay calm on the phone, you’ll do great.

Schedule & tools
I route calls between 9 AM and 9 PM MYT. You can pick the slots that suit you; just commit to the hours you reserve so I can plan the queue. We use standard VoIP calling, and I’ll provide login credentials after a quick online briefing. A stable internet connection, a quiet space, and a headset or good earphones are all you need.

Deliverables
• Log in on time for your chosen shifts
• Handle each call in Malay with clear, courteous communication
• Fill out the call summary form before closing the ticket
• Flag urgent or unusual issues immediately in our group chat

How payment works
I track call time automatically; you’ll be paid weekly based on your total answered minutes, with performance bonuses for high first-call resolution and positive customer feedback.

If you’re ready to earn from home by simply talking on the phone, send a short voice note (30 seconds in Malay) introducing yourself along with your available hours this week.