Long-Term Collaborator Wanted for Business Venture (US/Canada)
Budget: $30 – $250 USD
I’m building a tech startup and want the very first touchpoint our users have—customer support—to feel personal, fast, and genuinely helpful. To make that happen, I’m searching for someone based in the United States or Canada who can commit for the long haul and speak to our audience in native-level English or Spanish.
Here’s where you’ll make the biggest impact: you will own the entire customer support function, from answering live-chat and email inquiries to turning recurring questions into clear knowledge-base articles. You’ll keep a close pulse on user feedback, summarize what you’re seeing each week, and suggest practical improvements to both our product and our support workflow. As volume grows, you’ll help select and configure the right tools—Zendesk, Intercom, Freshdesk, or whatever best fits our needs.
Deliverables
• Daily front-line support during agreed-upon hours
• Internal knowledge base set up and maintained
• Weekly user-feedback reports with actionable insights
• Recommendations and light implementation of support tooling as we scale
Acceptance Criteria
• First-response time under one hour on active shifts
• CSAT consistently at 90 % or higher
• Knowledge-base entries accurate and approved before publication
This collaboration is meant to grow alongside the company, so reliability, open communication, and a genuine interest in building something new are essential. If you’ve helped an early-stage tech company keep customers happy—and you’re excited to do it again—tell me about your experience and what you’d bring to a long-term partnership.
Here’s where you’ll make the biggest impact: you will own the entire customer support function, from answering live-chat and email inquiries to turning recurring questions into clear knowledge-base articles. You’ll keep a close pulse on user feedback, summarize what you’re seeing each week, and suggest practical improvements to both our product and our support workflow. As volume grows, you’ll help select and configure the right tools—Zendesk, Intercom, Freshdesk, or whatever best fits our needs.
Deliverables
• Daily front-line support during agreed-upon hours
• Internal knowledge base set up and maintained
• Weekly user-feedback reports with actionable insights
• Recommendations and light implementation of support tooling as we scale
Acceptance Criteria
• First-response time under one hour on active shifts
• CSAT consistently at 90 % or higher
• Knowledge-base entries accurate and approved before publication
This collaboration is meant to grow alongside the company, so reliability, open communication, and a genuine interest in building something new are essential. If you’ve helped an early-stage tech company keep customers happy—and you’re excited to do it again—tell me about your experience and what you’d bring to a long-term partnership.