Long-Term Call Center Representative Needed
Budget: $8 – $15 USD
Call Center Representative July 2022 - August 2024
Technical Support at Foundever
Troubleshoot technical issues related to LG products.
Guide customers through the diagnostic process and offer solutions to resolve product issues.
Offer exceptional customer service by answering inbound calls.
Establish rapport with customers, listen actively to their concerns, and provide clear, resolution
Assist customers in identifying appliance models and parts through serial numbers and provide accurate product details.
Collaborate with technicians to schedule repairs or service appointments, ensuring clear communication between customers and field staff.
Follow up with customers to ensure that issues are resolved to their satisfaction.
Scheduling repairs or ordering replacement parts.
Maintain accurate records of escalated issues and track progress to provide updates to customers as needed.
Complete daily and weekly reports as necessary, tracking call volumes, customer feedback, and issue resolution metrics.
Technical Support at Foundever
Troubleshoot technical issues related to LG products.
Guide customers through the diagnostic process and offer solutions to resolve product issues.
Offer exceptional customer service by answering inbound calls.
Establish rapport with customers, listen actively to their concerns, and provide clear, resolution
Assist customers in identifying appliance models and parts through serial numbers and provide accurate product details.
Collaborate with technicians to schedule repairs or service appointments, ensuring clear communication between customers and field staff.
Follow up with customers to ensure that issues are resolved to their satisfaction.
Scheduling repairs or ordering replacement parts.
Maintain accurate records of escalated issues and track progress to provide updates to customers as needed.
Complete daily and weekly reports as necessary, tracking call volumes, customer feedback, and issue resolution metrics.