Live Chat Support Specialist
Budget: $250 – $750 USD
I need an experienced customer-service pro to handle real-time, text-based chat for my e-commerce and technology products. All interactions will run through LiveChat, so you should already be comfortable navigating that platform’s dashboard, canned responses, and analytics.
Core tasks
• Greet visitors proactively and answer presales and post-purchase questions.
• Troubleshoot basic tech issues or route complex tickets to the next tier.
• Track recurring problems and flag them so I can improve our FAQs.
• Maintain average response times under 30 seconds during your shift.
• Summarize daily conversations in a short hand-off report.
Scope & hours
Coverage is initially four hours a day, Monday–Friday, with the option to grow as volume increases. I’ll provide product guides, escalation paths, and a LiveChat seat; you bring reliable internet, clear written English, and a calm, solution-oriented tone.
If you have a history supporting e-commerce checkouts, order tracking, or troubleshooting consumer tech, tell me about it when you apply. Let’s give our customers quick, friendly answers every time they reach out.
Core tasks
• Greet visitors proactively and answer presales and post-purchase questions.
• Troubleshoot basic tech issues or route complex tickets to the next tier.
• Track recurring problems and flag them so I can improve our FAQs.
• Maintain average response times under 30 seconds during your shift.
• Summarize daily conversations in a short hand-off report.
Scope & hours
Coverage is initially four hours a day, Monday–Friday, with the option to grow as volume increases. I’ll provide product guides, escalation paths, and a LiveChat seat; you bring reliable internet, clear written English, and a calm, solution-oriented tone.
If you have a history supporting e-commerce checkouts, order tracking, or troubleshooting consumer tech, tell me about it when you apply. Let’s give our customers quick, friendly answers every time they reach out.