Live Chat Support Specialist
Budget: $2 – $8 USD
I operate in the Sales industry and rely on Infloww for real-time customer conversations. The biggest pain point my visitors report is long response times, so I need someone who can be online during agreed hours, pick up chats within seconds, and guide shoppers toward the best products while preserving our friendly brand voice.
You’ll handle every stage of the chat journey: greeting new visitors, answering product or policy questions, suggesting relevant add-ons, and documenting each interaction inside Infloww so our CRM stays clean. When an issue can’t be resolved on the spot, you’ll tag it for follow-up or escalate it to the right team member.
Success for this role means:
• First response time consistently under 30 seconds
• Accurate, concise notes for every chat session
• A weekly summary highlighting common questions, potential improvements, and any lost-sale insights
If you already know LiveChat, Zendesk, Intercom, or similar tools that’s a plus, but mastery of Infloww is what matters most. Clear English, a helpful tone, and the ability to multitask across several chats at once are essential.
Let me know your typical coverage windows and a brief example of how you’d greet a new visitor, and we can get started right away.
You’ll handle every stage of the chat journey: greeting new visitors, answering product or policy questions, suggesting relevant add-ons, and documenting each interaction inside Infloww so our CRM stays clean. When an issue can’t be resolved on the spot, you’ll tag it for follow-up or escalate it to the right team member.
Success for this role means:
• First response time consistently under 30 seconds
• Accurate, concise notes for every chat session
• A weekly summary highlighting common questions, potential improvements, and any lost-sale insights
If you already know LiveChat, Zendesk, Intercom, or similar tools that’s a plus, but mastery of Infloww is what matters most. Clear English, a helpful tone, and the ability to multitask across several chats at once are essential.
Let me know your typical coverage windows and a brief example of how you’d greet a new visitor, and we can get started right away.