Live Chat Support Executive Needed

I run a service-based business that interacts with customers throughout the day, and I need a reliable executive who can take ownership of our live-chat queue during standard business hours. You’ll be the first point of contact for prospects and existing clients, answering questions, guiding them through our service options, and logging any follow-up tasks in our CRM.

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Because our offering is service-oriented rather than physical or highly technical products, the conversations are largely about plan features, scheduling, billing clarifications, and basic troubleshooting of account access. No cold selling is required, but a friendly, persuasive tone that can encourage upgrades when appropriate is a definite plus.

You should feel comfortable juggling multiple chat windows at once, typing quickly with perfect grammar, and switching seamlessly between canned responses and personalized replies. Experience with popular chat platforms such as Zendesk Chat, Intercom, or similar tools will help you ramp up faster.

Deliverables and expectations:
• Provide real-time live-chat assistance Monday to Friday, aligned with our business hours (9 a.m.–5 p.m. UTC-5).
• Maintain an average first-response time under two minutes.
• Record each interaction accurately in the CRM, tagging any conversation that requires escalation.
• Send me a concise end-of-day summary highlighting common issues and any requested feature improvements.

If you have a calm online presence, a service-minded attitude, and proven live-chat experience, I’m eager to work with you.