24/7 Live Chat Support

I’m looking for a dependable pro who can keep our website’s live-chat window active around the clock. The work is pure general customer service: greeting visitors, answering everyday questions about orders or policies, and making sure any trickier issues are logged and escalated to my in-house team.

You’ll work inside our existing chat dashboard (similar to Zendesk Chat or Intercom), use the knowledge base I supply, and tag every conversation so I can track trends later. My two must-hit metrics are a first-response time under one minute and consistently accurate answers; I’ll review transcripts each week to confirm both.

To help me plan the schedule, tell me which time zone you’re in and whether you already have experience covering overnight or weekend shifts. If you have handled tools like LiveChat.com, Freshchat, or Help Scout, be sure to mention them.