Live Chat & Email Support
Budget: $15 – $25 USD
I’m looking for a dependable customer-service specialist who can take care of two channels for me.
First, you will handle live chat on our website, greeting visitors in real time, answering routine questions, and escalating anything outside a standard knowledge base. Quick, friendly responses and a calm tone are crucial because most inquiries are straightforward but time-sensitive.
Second, you’ll reply to general customer-service emails that come into our Gmail inbox. I already have template snippets and a short FAQ; your job is to personalise them so each customer feels heard while still keeping replies efficient and on brand. All email work will be performed directly in Gmail, so please be comfortable with labels, canned responses, and conversation threading.
Daily coverage will be agreed in advance, but I expect timely responses during the agreed hours, short end-of-shift summaries, and clear notation of any issues that need my attention.
Deliverables:
• Real-time coverage of live chat during scheduled shifts
• Thoughtful, well-formatted email replies in Gmail
• Brief daily handover report highlighting unresolved cases
If you have a track record of customer satisfaction and can start soon, let’s talk about onboarding and schedules.
First, you will handle live chat on our website, greeting visitors in real time, answering routine questions, and escalating anything outside a standard knowledge base. Quick, friendly responses and a calm tone are crucial because most inquiries are straightforward but time-sensitive.
Second, you’ll reply to general customer-service emails that come into our Gmail inbox. I already have template snippets and a short FAQ; your job is to personalise them so each customer feels heard while still keeping replies efficient and on brand. All email work will be performed directly in Gmail, so please be comfortable with labels, canned responses, and conversation threading.
Daily coverage will be agreed in advance, but I expect timely responses during the agreed hours, short end-of-shift summaries, and clear notation of any issues that need my attention.
Deliverables:
• Real-time coverage of live chat during scheduled shifts
• Thoughtful, well-formatted email replies in Gmail
• Brief daily handover report highlighting unresolved cases
If you have a track record of customer satisfaction and can start soon, let’s talk about onboarding and schedules.