Live Chat & Email Support
Budget: ₹750 – ₹1,250 INR
I’m looking for someone who can step in as the first point of contact for our customers, working entirely online. Your primary role will be to staff our live-chat window during agreed hours, greeting visitors, answering product questions, and escalating anything you can’t solve to me in real time.
Alongside chat, I also need structured email coverage. The inbox is already organised with folders and templates, so you’ll be:
• Responding to customer inquiries that arrive through our support address
• Scheduling and sending pre-written email campaigns in our ESP (simple drag-and-drop editor)
• Tracking, resolving, and documenting complaints or escalations so we can spot patterns
Clear written English, a calm problem-solving attitude and the ability to juggle several conversations at once are essential. Familiarity with any mainstream help-desk or CRM tool (Zendesk, Intercom, Help Scout, Freshdesk—whatever you’re most comfortable with) will make onboarding faster, but I can train you on our exact setup.
If you’re available to start quickly and can commit to consistent daily coverage, let me know your usual shift windows and a short note on similar roles you’ve handled.
Alongside chat, I also need structured email coverage. The inbox is already organised with folders and templates, so you’ll be:
• Responding to customer inquiries that arrive through our support address
• Scheduling and sending pre-written email campaigns in our ESP (simple drag-and-drop editor)
• Tracking, resolving, and documenting complaints or escalations so we can spot patterns
Clear written English, a calm problem-solving attitude and the ability to juggle several conversations at once are essential. Familiarity with any mainstream help-desk or CRM tool (Zendesk, Intercom, Help Scout, Freshdesk—whatever you’re most comfortable with) will make onboarding faster, but I can train you on our exact setup.
If you’re available to start quickly and can commit to consistent daily coverage, let me know your usual shift windows and a short note on similar roles you’ve handled.