Live Chat Customer Support Needed

I need a reliable remote agent to handle real-time, general customer support through our website’s live-chat widget. All inquiries are non-technical and typically involve order status questions, basic product information, and simple troubleshooting.

Coverage is required during North American business hours, so consistent availability within those time zones is essential. While the immediate focus is live chat, experience with email or phone queues is a plus because we may expand channels later.

Deliverables
• Respond to every incoming chat within two minutes on average
• Resolve or properly escalate issues while keeping tone friendly, concise, and on-brand
• Log each conversation in our help-desk system (Zendesk, Intercom, or similar) with clear notes and tags
• Provide a brief end-of-shift summary highlighting common questions, unresolved cases, and any customer feedback

Acceptance criteria
• 95 % or higher customer satisfaction score (CSAT)
• Zero missed chats per shift unless due to system outage
• Accurate data entry in the ticketing system for 100 % of interactions

Let me know your typical weekly availability in Eastern, Central, Mountain, or Pacific time, the chat platforms you have used most, and any metrics you have previously achieved.