Live Chat Customer Service
Budget: $10 – $35 USD
I run an online business that’s growing fast, and I need a reliable specialist to handle live-chat enquiries during regular business hours. Your core task will be to greet visitors in real time, answer product and order questions, and escalate anything you can’t resolve to me or my team.
I’ll provide access to the chat dashboard, a concise knowledge-base, tone-of-voice guidelines, and a clear escalation flow. In return, I expect:
• Quick, friendly responses that stay on brand
• Accurate capture of customer details and conversation notes
• Proactive follow-ups when issues can’t be solved on first contact
Experience with popular chat systems (Zendesk Chat, Intercom, LiveChat, or similar) is a plus, though I’m open to whichever platform best fits our needs. If you have a track record of keeping response times low and satisfaction scores high, I’d love to hear how you can help keep my customers happy while I focus on growth.
I’ll provide access to the chat dashboard, a concise knowledge-base, tone-of-voice guidelines, and a clear escalation flow. In return, I expect:
• Quick, friendly responses that stay on brand
• Accurate capture of customer details and conversation notes
• Proactive follow-ups when issues can’t be solved on first contact
Experience with popular chat systems (Zendesk Chat, Intercom, LiveChat, or similar) is a plus, though I’m open to whichever platform best fits our needs. If you have a track record of keeping response times low and satisfaction scores high, I’d love to hear how you can help keep my customers happy while I focus on growth.