Live Chat Billing Support - Monthly Job - Salary and Commsions
Budget: ₹600 – ₹1,500 INR
I’m looking for a reliable person to handle billing-related questions that come in through our website’s live-chat widget during standard business hours. Your role is straightforward:
• Respond to customers’ billing inquiries promptly and courteously.
• Follow our short FAQ and escalation checklist; anything outside those guidelines gets passed to me.
• Keep a tidy record of each chat in our CRM so we can track recurring issues.
That’s it—no phone calls or email queues, just live-chat coverage while our team focuses on core tasks. If you have previous experience with Zendesk, Intercom, or a similar platform, great; if not, I can give you a quick walkthrough. I’ll provide the FAQ, canned replies, and access credentials before your first shift.
Fixed Monthly Salary + Commissions on Sales.
• Respond to customers’ billing inquiries promptly and courteously.
• Follow our short FAQ and escalation checklist; anything outside those guidelines gets passed to me.
• Keep a tidy record of each chat in our CRM so we can track recurring issues.
That’s it—no phone calls or email queues, just live-chat coverage while our team focuses on core tasks. If you have previous experience with Zendesk, Intercom, or a similar platform, great; if not, I can give you a quick walkthrough. I’ll provide the FAQ, canned replies, and access credentials before your first shift.
Fixed Monthly Salary + Commissions on Sales.