Legal Outbound Customer Support Calls-$65 USD WEEKLY

I need someone with confident, conversational English to place outbound calls on behalf of my legal services firm. The task is purely customer-support focused: you will ring clients or prospects who have asked for a call-back, answer their general inquiries, book or confirm appointments, and note any follow-up actions in our CRM. You will not be giving legal advice—just guiding callers through next steps, gathering basic information, and offering a reassuring voice that reflects the professionalism of a law office.

Because our reputation rests on every interaction, I’m looking for a clear, neutral accent, active listening skills, and the ability to keep accurate, succinct call notes. Experience with VOIP systems and simple CRM tools (Aircall, RingCentral, HubSpot, or similar) is an advantage.

Deliverables I expect:
• Daily spreadsheet or CRM log summarising each call’s outcome and any scheduled follow-ups
• Immediate escalation of any complaint or complex legal question that falls outside general inquiries
• End-of-week overview of call volumes, average handle time, and common questions heard

If you’re reliable, quick on the phone, and able to convey empathy while staying concise, let’s talk.