Launch Support Centres Across India
Budget: ₹150,000 – ₹250,000 INR
BLACKBULL LAW HOUSE- expanding service footprint and want to open several new support centres in India. To do this, I’m ready to partner with established call-centre operators, independent sales agents, or regional business owners who can stand up and run day-to-day operations.
Here’s the core scope:
• Customer Support: You will handle high-volume inbound calls and live-chat queries, maintaining first-contact resolution and consistent CSAT scores.
• Technical Support: Beyond standard troubleshooting, I need advisers who can guide users on legal and management-related questions—this is a specialised tier, so proven expertise in these domains is essential.
You should already have or be able to secure the physical space, telecom/VoIP infrastructure, and trained multi-lingual staff. Experience with industry-standard platforms—Zendesk, Freshdesk, Five9, or similar—is a major plus because it speeds up onboarding.
What I will bring:
– Brand guidelines, SOPs, and knowledge-base content.
– Ongoing product training and QA feedback.
– Scalable volume projections so you can plan staffing.
What I expect in return:
– A clear launch timeline.
– Staffing and management plan, including how you’ll cover peaks.
– Weekly performance dashboards (AHT, FCR, CSAT, ticket backlog).
If you can demonstrate prior success running inbound and live-chat teams—and have the legal, HR, and managerial muscle to grow quickly—let’s talk about locations, headcount, and go-live dates.
Here’s the core scope:
• Customer Support: You will handle high-volume inbound calls and live-chat queries, maintaining first-contact resolution and consistent CSAT scores.
• Technical Support: Beyond standard troubleshooting, I need advisers who can guide users on legal and management-related questions—this is a specialised tier, so proven expertise in these domains is essential.
You should already have or be able to secure the physical space, telecom/VoIP infrastructure, and trained multi-lingual staff. Experience with industry-standard platforms—Zendesk, Freshdesk, Five9, or similar—is a major plus because it speeds up onboarding.
What I will bring:
– Brand guidelines, SOPs, and knowledge-base content.
– Ongoing product training and QA feedback.
– Scalable volume projections so you can plan staffing.
What I expect in return:
– A clear launch timeline.
– Staffing and management plan, including how you’ll cover peaks.
– Weekly performance dashboards (AHT, FCR, CSAT, ticket backlog).
If you can demonstrate prior success running inbound and live-chat teams—and have the legal, HR, and managerial muscle to grow quickly—let’s talk about locations, headcount, and go-live dates.