Latin American Native for Customer Support
Budget: $100 – $170 USD
I am seeking a native Spanish speaker from Latin America who is capable of handling both live chat and phone inquiries with a high level of professionalism and consistency. This is a fully remote position requiring a commitment of 48 hours per week. The first week will serve as a paid trial period to ensure a smooth and effective collaboration.
Key Responsibilities:
Provide courteous and professional assistance to customers in Spanish via live chat and VoIP calls.
Accurately identify customer needs, clarify inquiries, and resolve issues efficiently.
Follow the scripts and step-by-step guidelines provided.
Maintain a concise activity log at the end of each shift, including resolved cases and any required follow-ups.
Requirements:
Native-level Spanish proficiency from a Latin American country.
Clear, friendly speaking voice and strong written communication skills.
Reliable high-speed internet connection and a quiet environment suitable for calls.
Consistent availability to fulfill the 48-hour weekly schedule.
Previous customer support experience is an advantage, though professionalism, reliability, and a strong work ethic are equally valued.
All communication and payments will be conducted through Freelancer, in accordance with platform policies.
If you are dependable, communicative, and committed to delivering excellent customer service, I would be pleased to hear from you.
Key Responsibilities:
Provide courteous and professional assistance to customers in Spanish via live chat and VoIP calls.
Accurately identify customer needs, clarify inquiries, and resolve issues efficiently.
Follow the scripts and step-by-step guidelines provided.
Maintain a concise activity log at the end of each shift, including resolved cases and any required follow-ups.
Requirements:
Native-level Spanish proficiency from a Latin American country.
Clear, friendly speaking voice and strong written communication skills.
Reliable high-speed internet connection and a quiet environment suitable for calls.
Consistent availability to fulfill the 48-hour weekly schedule.
Previous customer support experience is an advantage, though professionalism, reliability, and a strong work ethic are equally valued.
All communication and payments will be conducted through Freelancer, in accordance with platform policies.
If you are dependable, communicative, and committed to delivering excellent customer service, I would be pleased to hear from you.