Kerala Remote Telecalling Support

I run an IT services company that is expanding its presence across Kerala and I need a few dependable work-from-home professionals to handle daily customer-support calls and the related data collection that follows each conversation.

Here’s what the assignment looks like:

• You will receive incoming and follow-up customer-support calls routed to you through our VoIP platform. All calls are in Malayalam, with concise English notes entered into our CRM after each interaction.
• After every call, update the ticket status and capture key details (caller issue, resolution provided, and any follow-up needed) in the spreadsheet template I provide. Accuracy here is critical, as these records feed our internal analytics.
• At the close of each shift, email me the completed sheet and a brief voice note summarising any urgent escalations.

Acceptance criteria
– Calls answered during your scheduled slot with a friendly, solution-focused tone.
– 100 % of call data logged in the correct fields, free of spelling errors.
– Daily summary delivered before sign-off.

When you send your bid, tell me about your relevant experience in customer-support telecalling, especially if you have handled Malayalam-speaking customers or worked with CRM tools. That’s the one detail I need to pick the right people.

This is an ongoing engagement for the right candidate, and I’m ready to get started immediately.