Italian E-commerce Phone Support Assistant
Budget: $10 – $30 USD
Our online store needs a warm, reliable Italian voice on the phone to guide customers through product questions, shipping updates, returns and occasional “where is my order?” calls. All conversations will be in Italian, so native-level fluency and a clear, confident tone are essential.
You’ll log in to our cloud PBX, pick up inbound calls during the agreed shift, and record concise notes in our ticketing system so the rest of the team can follow the thread without repeating information. When an issue can’t be solved on the spot, simply tag the right department and set follow-up reminders; I’ll handle escalations personally.
Deliverables
• Same-day response to every inbound call received during your shift
• Ticket or call report entered immediately after each conversation (caller name, order number, summary, next step)
• Weekly summary spreadsheet of call volume, common issues and suggestions for improvement
Acceptance criteria
• 100 % of calls answered within 3 rings during scheduled hours
• Reports accurate enough for another team member to resolve the case without calling the customer back
• Polite, brand-aligned language in every interaction
Tools we already use: Zoho Desk, Aircall and Google Sheets. If you’re comfortable with similar CRMs or VoIP platforms, the learning curve will be minimal. Training materials and a full product FAQ are ready; you can start as soon as we sync on schedules.
You’ll log in to our cloud PBX, pick up inbound calls during the agreed shift, and record concise notes in our ticketing system so the rest of the team can follow the thread without repeating information. When an issue can’t be solved on the spot, simply tag the right department and set follow-up reminders; I’ll handle escalations personally.
Deliverables
• Same-day response to every inbound call received during your shift
• Ticket or call report entered immediately after each conversation (caller name, order number, summary, next step)
• Weekly summary spreadsheet of call volume, common issues and suggestions for improvement
Acceptance criteria
• 100 % of calls answered within 3 rings during scheduled hours
• Reports accurate enough for another team member to resolve the case without calling the customer back
• Polite, brand-aligned language in every interaction
Tools we already use: Zoho Desk, Aircall and Google Sheets. If you’re comfortable with similar CRMs or VoIP platforms, the learning curve will be minimal. Training materials and a full product FAQ are ready; you can start as soon as we sync on schedules.