Instant Messaging Chat Support -- 2
Budget: $15 – $25 USD
I run a small online shop and the volume of customer questions arriving through our instant-messaging channel (mainly WhatsApp) has started to outpace my day. What I need is straightforward: someone who can sit in the chat window, read each incoming message, and respond promptly with the information, reassurance, or next step the customer needs. All replies must follow the tone and short knowledge-base articles I will share, so you never have to improvise policy or pricing details.
Typical messages revolve around order status, sizing, returns, and basic product questions—nothing technical or high-pressure sales. I will hand you the reply templates, a short FAQ, and access to the order-tracking dashboard so you can confirm details before you hit Send.
Deliverables
• Live responses to customer service queries inside the instant-messaging app during the agreed shift hours
• A quick end-of-day log noting any unusual questions or follow-ups I should handle personally
• Consistent, friendly tone that matches the brand voice guide I will provide
If you already have experience managing customer chats and can keep response times under two minutes, you’ll fit right in.
Typical messages revolve around order status, sizing, returns, and basic product questions—nothing technical or high-pressure sales. I will hand you the reply templates, a short FAQ, and access to the order-tracking dashboard so you can confirm details before you hit Send.
Deliverables
• Live responses to customer service queries inside the instant-messaging app during the agreed shift hours
• A quick end-of-day log noting any unusual questions or follow-ups I should handle personally
• Consistent, friendly tone that matches the brand voice guide I will provide
If you already have experience managing customer chats and can keep response times under two minutes, you’ll fit right in.