Instagram Support & Admin Assistance -- 4
Budget: ₹750 – ₹1,250 INR
I’m looking for someone who can jump straight into our Instagram inbox, keep the tone friendly and on-brand, and make sure every general customer service question is answered quickly and accurately. Most messages revolve around order status, shipping times, returns, and basic product availability—nothing technical, but the replies still need to feel personal and helpful.
Beyond day-to-day DM replies, I’ll also rely on you for a few light admin duties: logging each interaction in a Google Sheet, updating order-tracking numbers in our portal, and tidying up customer data as it comes in. Clear, consistent records are important so the whole team can see what’s happening at a glance.
We can set specific hours, but my goal is near-real-time responses during the main part of the day. I’ll hand over FAQs, brand guidelines, and sample replies so you’re never guessing at the tone or policy.
Deliverables
• Instagram DMs cleared to “inbox zero” daily
• Order-tracking sheet updated in real time
• End-of-shift summary noting any issues or follow-ups
If you’re already comfortable navigating Instagram’s messaging tools and enjoy helping people, let’s chat and get started.
Beyond day-to-day DM replies, I’ll also rely on you for a few light admin duties: logging each interaction in a Google Sheet, updating order-tracking numbers in our portal, and tidying up customer data as it comes in. Clear, consistent records are important so the whole team can see what’s happening at a glance.
We can set specific hours, but my goal is near-real-time responses during the main part of the day. I’ll hand over FAQs, brand guidelines, and sample replies so you’re never guessing at the tone or policy.
Deliverables
• Instagram DMs cleared to “inbox zero” daily
• Order-tracking sheet updated in real time
• End-of-shift summary noting any issues or follow-ups
If you’re already comfortable navigating Instagram’s messaging tools and enjoy helping people, let’s chat and get started.