Instagram Live Chat Support
Budget: $10 – $30 USD
I need someone who can take over the real-time customer conversations happening in our Instagram direct messages. You’ll be the first point of contact for visitors who write to us, answering product questions, resolving minor issues, and escalating anything complex to my internal team.
Fast, friendly, grammatically clean replies are critical, and I expect average response times to stay under five minutes during your shift. Our tone is upbeat, approachable, and never scripted, so you should feel comfortable adapting the brand voice on the fly. You’ll receive a brief knowledge base plus access to me on Slack for quick clarifications.
Deliverables
• Live coverage of Instagram DMs during agreed hours
• Accurate, polite answers that follow the knowledge base
• A short end-of-shift log summarising conversations and any tickets handed off to the team
If you have prior experience with social media chat tools (Meta Business Suite, ManyChat, Hootsuite Inbox, etc.) let me know; it will help you hit the ground running.
Fast, friendly, grammatically clean replies are critical, and I expect average response times to stay under five minutes during your shift. Our tone is upbeat, approachable, and never scripted, so you should feel comfortable adapting the brand voice on the fly. You’ll receive a brief knowledge base plus access to me on Slack for quick clarifications.
Deliverables
• Live coverage of Instagram DMs during agreed hours
• Accurate, polite answers that follow the knowledge base
• A short end-of-shift log summarising conversations and any tickets handed off to the team
If you have prior experience with social media chat tools (Meta Business Suite, ManyChat, Hootsuite Inbox, etc.) let me know; it will help you hit the ground running.