Instagram Customer Support Chat
Budget: $250 – $750 USD
I need someone to take over our day-to-day customer support conversations on Instagram. Your main focus will be replying to incoming DMs and comment threads, solving customer issues, and keeping our friendly brand voice consistent.
What I’m looking for:
• Prompt, clear replies to every Instagram message and comment labeled as customer support.
• Accurate answers based on our FAQ, return policy, and product specs (I’ll supply reference docs).
• Escalation of complex issues to me through a quick note so nothing gets missed.
• Simple daily summary of resolved and pending tickets.
The tone should stay helpful and upbeat, never scripted or robotic. If you already use Instagram’s desktop inbox, Meta Business Suite, or similar tools, that’s a plus. Consistent coverage during our business hours is ideal, but I can be flexible if you propose a schedule that still keeps response times under a couple of hours.
If you have solid experience running social media customer support, let’s talk—please mention the brands you’ve handled and any metrics you improved.
What I’m looking for:
• Prompt, clear replies to every Instagram message and comment labeled as customer support.
• Accurate answers based on our FAQ, return policy, and product specs (I’ll supply reference docs).
• Escalation of complex issues to me through a quick note so nothing gets missed.
• Simple daily summary of resolved and pending tickets.
The tone should stay helpful and upbeat, never scripted or robotic. If you already use Instagram’s desktop inbox, Meta Business Suite, or similar tools, that’s a plus. Consistent coverage during our business hours is ideal, but I can be flexible if you propose a schedule that still keeps response times under a couple of hours.
If you have solid experience running social media customer support, let’s talk—please mention the brands you’ve handled and any metrics you improved.