Inbound Software Support Call Vendor

I’m looking for a reliable vendor that can take over my inbound technical-support line and handle software-troubleshooting calls coming from customers in the United States.
Here’s what I need from you:

• Act as the first point of contact for all software issues, walking callers through step-by-step troubleshooting until the problem is solved or a ticket is escalated to my in-house team.
• Provide clear, friendly communication in native-level English on every call.
• Work within whatever help-desk platform we choose (Zendesk, Freshdesk or similar) so every interaction is logged and tracked.
• Supply daily call logs plus a brief weekly performance summary so I can monitor resolution rates, hold times and overall customer satisfaction.

If you already operate a U.S.-focused tech-support center with experience in software troubleshooting, I’d love to hear how you can slot seamlessly into my current workflow and keep my customers happy.