Inbound & Outbound Phone Support

I need dependable help covering outbound call-backs during regular business hours. You’ll answer live calls, return any missed ones promptly, record complete messages (name, number, reason for call) and relay those notes to the appropriate teammate through our shared channels. Outbound calls focus only on customer follow-ups and general support—no cold sales.

Success looks like this: every caller feels heard, every message is accurate and reaches my team within minutes, and our call log is fully updated by day’s end.

Availability at least two weekdays, Australian business hours. You’ll work with our VoIP system (AirCall). A clear, friendly phone manner, quiet workspace, reliable internet, and fluent English are must-haves.

Deliverables
• Real-time handling of inbound calls during agreed hours
• Callbacks for voicemails or missed rings
• Written message for each interaction entered into our CRM or Ticketing system
• Brief end-of-day call summary

If you’re organised, patient, and enjoy helping customers, I’m ready to onboard you right away.