Inbound Medical Billing Support
Budget: $15 – $25 USD
Our practice needs day-to-day coverage for the billing phone line taking inbound billing questions from patients and taking payments. The core of the role is answering billing questions and processing payments and reconciliations inside AdvancedMD.
During each call you will also field two common question types—insurance claims/coverage and any billing discrepancies that patients flag—making sure they leave with a clear next step or documented ticket for follow-up.
I will provide secure access to AdvancedMD, our call-flow script, and FAQ sheets for insurance and discrepancy scenarios. Daily tasks are considered complete when:
• every payment is entered and matched to the right encounter;
• all inquiries are noted in the patient record with resolution or escalation tag;
• outstanding balances contacted per the collections cadence and logged.
HIPAA compliance, accurate data entry, and calm patient communication are non-negotiable. Let me know your experience with AdvancedMD and how you keep call notes tidy so we can get you set up this week.
During each call you will also field two common question types—insurance claims/coverage and any billing discrepancies that patients flag—making sure they leave with a clear next step or documented ticket for follow-up.
I will provide secure access to AdvancedMD, our call-flow script, and FAQ sheets for insurance and discrepancy scenarios. Daily tasks are considered complete when:
• every payment is entered and matched to the right encounter;
• all inquiries are noted in the patient record with resolution or escalation tag;
• outstanding balances contacted per the collections cadence and logged.
HIPAA compliance, accurate data entry, and calm patient communication are non-negotiable. Let me know your experience with AdvancedMD and how you keep call notes tidy so we can get you set up this week.