Hybrid Support & Media Management
Budget: $750 – $1,500 USD
This project blends day-to-day customer support with hands-on management of our Facebook, Instagram and LinkedIn pages, all on a hybrid (part-remote, part-onsite) basis. The scope is evenly split between keeping our audience informed and ensuring every client issue is resolved quickly.
Customer support duties cover the full spectrum: responding to general inquiries, troubleshooting technical questions, and calmly resolving complaints so each interaction ends on a positive note. You will have direct access to our ticketing system, knowledge-base and escalation contacts, so please be comfortable navigating those tools and updating records in real time.
On the social side, you’ll plan, create and publish written posts and accompanying images or graphics for the three platforms mentioned above. Brand voice guidelines, past creative assets and a rough content calendar are ready; your job is to refine copy, design eye-catching visuals (Canva, Adobe Express or similar are fine) and schedule posts for optimal reach. Community engagement—liking, replying and moderating comments—should feel natural and timely, dovetailing with the support inbox so conversations never fall through the cracks.
Success will be measured by response-time metrics in support, steady growth in engagement across our pages, and a consistent, on-brand content feed. If you’re organised, empathetic and enjoy balancing creative work with problem-solving, let’s get started.
Customer support duties cover the full spectrum: responding to general inquiries, troubleshooting technical questions, and calmly resolving complaints so each interaction ends on a positive note. You will have direct access to our ticketing system, knowledge-base and escalation contacts, so please be comfortable navigating those tools and updating records in real time.
On the social side, you’ll plan, create and publish written posts and accompanying images or graphics for the three platforms mentioned above. Brand voice guidelines, past creative assets and a rough content calendar are ready; your job is to refine copy, design eye-catching visuals (Canva, Adobe Express or similar are fine) and schedule posts for optimal reach. Community engagement—liking, replying and moderating comments—should feel natural and timely, dovetailing with the support inbox so conversations never fall through the cracks.
Success will be measured by response-time metrics in support, steady growth in engagement across our pages, and a consistent, on-brand content feed. If you’re organised, empathetic and enjoy balancing creative work with problem-solving, let’s get started.