Home Services Phone Support VA

I operate a busy home-services company and I’m looking for a virtual assistant who can be the welcoming, professional voice our customers hear first. All calls will be forwarded to a dedicated mobile line, so you’ll need a quiet workspace, reliable cell reception, and crystal-clear spoken English.

Your core responsibilities are straightforward: answer every inbound call promptly, capture job details accurately, schedule the visit in our calendar without overlaps, and circle back with customers after the technician has been out to confirm satisfaction and encourage reviews. I currently run everything through Google Calendar and a lightweight CRM, but I’m flexible if you already have a proven workflow that keeps information organized.

Acceptance criteria
• Live call handling during weekday business hours on the forwarded mobile number
• Precise appointment entries (name, address, service type, time window, notes) logged the moment the call ends
• Post-service follow-ups completed the same day and documented in the CRM

If you’ve previously supported plumbers, HVAC techs, cleaners, or similar trades, you’ll find this role familiar. Drop me a short voice sample and a sentence or two about your experience, and let’s see if we’re a good fit.