Home-Based Live Chat Support(US-Only)
Budget: $30 – $250 USD
I need someone who can remain online from home throughout the working day, greeting visitors on our website and answering their questions in real time through live chat. Almost all inquiries you will see are straightforward: order status checks, product details, basic account questions—nothing highly technical—but they must be handled quickly, courteously, and documented in our CRM as you go.
While live chat is the primary channel, the ability to reply to an occasional general-inquiry email would be helpful, so clear written English is essential. If requests move beyond general information, you’ll simply flag them for our in-house team; no phone work is required.
Deliverables
• Continuous live-chat coverage during the agreed shift
• Accurate, well-tagged conversation logs in Zendesk or a similar platform
• End-of-shift summary highlighting recurring issues or anything escalated
If you have solid written communication skills, a quiet home workspace, and a reliable internet connection, I’d love to discuss schedules and get you started.
While live chat is the primary channel, the ability to reply to an occasional general-inquiry email would be helpful, so clear written English is essential. If requests move beyond general information, you’ll simply flag them for our in-house team; no phone work is required.
Deliverables
• Continuous live-chat coverage during the agreed shift
• Accurate, well-tagged conversation logs in Zendesk or a similar platform
• End-of-shift summary highlighting recurring issues or anything escalated
If you have solid written communication skills, a quiet home workspace, and a reliable internet connection, I’d love to discuss schedules and get you started.