Hindi/Urdu Support Agents, Preferably Indian/Pakistani Needed

I’m rolling out an Asia-focused edition of Talktome(dot)com and want the first touch a user has with the brand to feel as natural as speaking to a neighbour. The core job is to field real-time customer inquiries in fluent, native-level Hindi and Urdu over two channels only: phone and live chat. No technical troubleshooting or account-management workflows are in scope right now—this is purely about answering questions, guiding users through basic site features, and making sure every interaction ends on a positive note.

You’ll plug into whichever stack proves most efficient—Zendesk Chat, LiveChat, Twilio Voice, or a comparable toolset—so prior experience with at least one modern support platform will help you ramp up quickly. A solid internet connection, a quiet space for calls, and the ability to switch smoothly between Hindi and Urdu during a single conversation are essential.

Deliverables I expect:
• Prompt, friendly responses across both channels within the agreed service window
• Accurate call and chat logs exported daily
• Weekly insight summaries highlighting recurring questions or friction points so we can fine-tune the site experience

If you thrive on human interaction and can convey warmth and clarity in both languages, you’ll fit right in.