High-Volume WhatsApp Campaign Support

WhatsApp is the backbone of my ongoing product-promotion campaign and the chat stream moves fast. I need you to sit inside that flow, answer every message in natural, courteous Indonesian, and keep the conversation focused on sharing accurate product details without letting a single inquiry slip by.

The job is purely marketing-oriented—no customer-service troubleshooting and no sales closing scripts—just prompt, context-aware replies that nurture interest in the products we are pushing this week. When a question goes beyond the information provided, you’ll escalate it to me in one concise line, then circle back to the customer as soon as I update you so the chat never feels interrupted.

I value tidy, disciplined work. Please keep brief notes on recurring questions, hot leads, and any follow-up commitments so I can review everything quickly at the end of each day. A simple spreadsheet or Notion board is fine; use whatever helps you stay organized.

Deliverables
• Real-time reply handling during agreed hours (aiming for sub-5-minute response times)
• Daily summary of chat volume, common themes, and pending follow-ups
• Escalation log for questions you couldn’t resolve immediately

If you’re ready to jump in, let’s sync expectations and get you access to the WhatsApp Business account today.