Healthcare Product Support Telecalling

I need telecallers who can take incoming and follow-up calls for our line of healthcare products and turn every conversation into a clear, confident customer experience. The focus is customer support—no hard selling—so each call centres on accurate product information and friendly assistance.

Your day will involve answering questions about dosage, benefits, contraindications, warranty and shipping, logging the interaction in our cloud-based CRM (Zoho), and flagging any medical or regulatory questions that require escalation. A calm, well-modulated voice and fluent English are essential; familiarity with healthcare or wellness products will make ramp-up smoother.

Deliverables
• Daily call sheet exported from the CRM
• Short end-of-week insight report summarising common queries and suggested FAQ updates

I’ll provide product training, knowledge-base access and dialer credentials. All calls are recorded for quality review, and I’m aiming for a 90 %+ CSAT score, so accurate, empathetic responses are key. If you’re ready to champion our customers’ health questions over the phone, let’s talk.