Handyman Calls & Messages Support

Answering every call and message keeps our toolbox full, but it also pulls me away from the work site. I need that front-line conversation covered so the crew can stay focused on repairs.

Here’s what the role involves:
• Phone coverage for both inbound and outbound calls—new enquiries, quote follow-ups, and quick courtesy confirmations.
• Rapid responses to messages that land through email, social-media inboxes, and the live chat widget on our website.
• Clear notes in our job-tracking system so the technicians know exactly who to visit, when, and for what task.
• A brief end-of-day summary that shows calls handled, bookings made, and any issues that still need my attention.

Fluent spoken and written English, a calm problem-solving attitude, and reliable connectivity are essential. If you already work with call-handling tools or CRM software, let me know—smooth integrations keep the team moving.

I’ll provide call scripts, service menus, and the scheduling calendar. Once you’re set up, the deliverable is simple: every customer hears a friendly human voice or receives a prompt, helpful reply, no matter which channel they choose.