Google Review Removal Escalation

Job ID: 40548373

Budget: $30 – $250 USD

Two clearly ineligible reviews are clinging to my Google Business Profile even after Google acknowledged in writing that they would take them down. Both posts came from the same individual in violation of Google’s policy against duplicate feedback, and I have airtight proof: dated screenshots, the email thread from Google, and a timeline of every support ticket I have opened (chat, phone, and email).

What I need now is expert, step-by-step guidance to push the case past the usual frontline responses and reach the team that can actually delete the reviews