Gmail Technical Support Email Management
Budget: $15 – $25 USD
My Gmail inbox fills up each day with customer messages that need real-time technical support. I’m looking for someone who can step in, use the canned replies and docs I provide, and keep the queue clear without letting quality slip.
Here’s what the work looks like: you’ll log in through delegated Gmail access, sort incoming messages, and craft accurate, friendly replies that resolve technical questions on the first response whenever possible. When a case falls outside the playbook, tag it and pass it back to me so we can keep response times short. Each thread should be labelled, archived, or followed up according to the workflow I’ll share.
You’ll succeed if you have clear written English, solid troubleshooting skills, and experience working inside the Gmail interface (filters, labels, canned responses, search operators). Familiarity with basic help-desk etiquette—confirming the issue, summarising steps, and confirming resolution—will make the ramp-up quick.
Deliverables I expect:
• Daily zero-inbox by close of business
• Accurate, courteous answers aligned with the knowledge base
• Escalation notes on any unanswered or complex tickets
I’ll start with a short paid trial. If we work well together, this can become an ongoing engagement with predictable hours.
Here’s what the work looks like: you’ll log in through delegated Gmail access, sort incoming messages, and craft accurate, friendly replies that resolve technical questions on the first response whenever possible. When a case falls outside the playbook, tag it and pass it back to me so we can keep response times short. Each thread should be labelled, archived, or followed up according to the workflow I’ll share.
You’ll succeed if you have clear written English, solid troubleshooting skills, and experience working inside the Gmail interface (filters, labels, canned responses, search operators). Familiarity with basic help-desk etiquette—confirming the issue, summarising steps, and confirming resolution—will make the ramp-up quick.
Deliverables I expect:
• Daily zero-inbox by close of business
• Accurate, courteous answers aligned with the knowledge base
• Escalation notes on any unanswered or complex tickets
I’ll start with a short paid trial. If we work well together, this can become an ongoing engagement with predictable hours.